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RETURNS & EXCHANGE

HOW TO RETURN OR EXCHANGE AN ITEM?

RETURN POLICY:

  • WE DO NOT COVER YOUR SHIPPING COSTS BACK TO US.
  • WE DO NOT OFFER MONEY BACK RETURNS. MERCHANDISE IS ONLY ELIGIBLE FOR STORE CREDIT IN A FORM OF A E-GIFT CARD
  • ALL RETURNS MUST BE SENT BACK TO US WITHIN 7 DAYS OF THE DELIVERY DATE
  • WE WILL NOT ACCEPT ANY GARMENTS WITH MAKE UP, SELF TANNERS, BODY GLITTER STAINS, IT WILL BE SENT BACK TO YOU
  • PLEASE CONTACT RETURNS@LVSTBUNNY.COM 

STORE CREDIT:

  • STORE CREDIT REQUEST MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE 
  • CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS TO OUR WAREHOUSE & BACK
  • YOU WILL RECEIVE AN E-MAIL NOTIFICATION UPON THE COMPLETION OF THE EXCHANGING PROCESS. EXCHANGES MAY TAKE UP TO 4 WEEKS FOR PROCESSING IF ITEM IS UNAVAILABLE & REQUIRES PRODUCTION ON IT.
  • WE WILL NOT ACCEPT ANY GARMENTS WITH MAKE UP, SELF TANNERS, BODY GLITTER STAINS, IT WILL BE SENT BACK TO YOU
  • CONTACT RETURNS@LVSTBUNNY.COM
  • YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN WE RECEIVE THE ITEM(S) BACK TO OUR WAREHOUSE AND WHEN STORE CREDIT IS ISSUED

DAMAGED ITEMS BY CONSUMERS: 

  • ALL MERCHANDISE IS INSPECTED THROUGHLY BEFORE SHIPPING, WE CANNOT TAKE FAULT ON DAMANGE ITEMS AFTER THEY ARE WORN. 
  • PLEASE ENSURE ACCURATE SIZING IS CHOSEN. IF AN ITEM FEELS LIKE IT DOES NOT FIT PLEASE DO NOT FORCE IT OTHERWISE IT WILL DAMAGE THE ITEM AND WE WILL NOT ACCEPT RETURNS/EXCHANGES IF THEY ARE DAMAGE WHILE TRYING ON 

FINAL SALE:

  • SALE ITEMS, DISCOUNTED ITEMS, SWIMEAR, BODYSUITS AND UNDERGARMENTS ARE ALL FINAL SALE! 
  • NO EXCHANGES WITH SWIMWEAR/BODYSUITS DUE TO HYGIENIC REASONS 
  • CONTACT US AT RETURNS@LVSTBUNNY.COM

LATE RETURNS:

  • YOUR ITEMS SHOULD BE SENT BACK TO US WITHIN 7 DAYS OF DELIVERED DATE. LATE RETURNS CANNOT BE ACCEPTED AND MAY BE RETURNED TO YOU.

ORDER CANCELLATIONS: ORDERS ARE PROCESSED IMMEDIATELY AS MOST ITEMS ARE MADE TO ORDER. "IN PROCESS" MEANS THAT YOUR ORDER IS IN THE EARLY STAGES OF SHIPPING. CHANGES TO YOUR ORDER CANNOT BE MADE AT THIS TIME, BUT YOU CAN ALWAYS EMAIL TO EXCHANGE ONCE  YOUR ORDER HAS ARRIVED.

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